integration
Retail Integration Governance for ERP, CRM, and Commerce Architecture
Retail integration governance is no longer a technical afterthought. For enterprise retailers, it is the operating model that determines whether ERP, CRM, commerce, fulfillment, finance, and customer service work as one business system or as disconnected platforms. This article outlines a business-first governance framework for API-first retail architecture, covering integration ownership, security, interoperability, event-driven design, middleware strategy, observability, compliance, and executive decision criteria for scalable retail operations.