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Why Retail ERP Projects Fail Without Workflow Standardization

Retail ERP programs often underperform not because the platform is weak, but because fragmented store, warehouse, procurement, finance and customer workflows are carried into the new system unchanged. This article explains why workflow standardization is the foundation of retail ERP success, how leaders should sequence process decisions before configuration, and what governance, KPIs and implementation choices reduce risk across omnichannel retail operations.